Thank you for your interest with STS Ranchwear. All orders ship within 2 - 3 business days from the time it is processed. We DO NOT ship/process orders on Saturday, Sunday or Holidays.
Customers will be notified via email confirmation when their order has shipped and their credit cards will then be charged for their purchase. Please be sure to check your junk mail folder for your order/shipment confirmation emails.
Unfortunately, we cannot expedite shipments at this time.
Orders shipped to a PO Box will be shipped via USPS and all other orders are shipped via UPS Ground.
Orders purchased online from STS Ranchwear ship within the United States. No shipments can be made outside of the United States. We apologize for this inconvenience. Please review the list of Canadian Retailers to assist in purchasing STS Ranchwear locally in Canada. We recommend contacting the store prior to visiting it to ensure they carry the products you are looking for.
We stand behind our products and want each and every one of our customers to be completely satisfied with their purchase. If for any reason you are not satisfied, contact us within 45 days of your original purchase date for a return.
We will accept returns up to 45 days of the original purchase date. Please contact customer service to request a Return Authorization Number prior to shipping the merchandise back for an exchange/refund. Any items returned without this preauthorized number will NOT be accepted. Items are expected to be returned in the same condition and packaging as they arrived in along with your original order information. Shipping costs for exchanges/returns will be the consumer’s responsibility and we do recommend choosing a shipping method that provides tracking information. Shipping is non refundable. Once we receive merchandise, please allow 30 business days to process your return and for your funds to be reflected on your bank statement.
If you need a replacement item, please place a new order on our website.
**NOTE** All sales are final on Clearance items. If you purchase a clearance item and it is the wrong size we cannot guarantee we will have anything to exchange.
Orders placed between November 1st and December 25th will get an extension past the 45 day return window. These orders are eligible to be returned until January 31st. This does not apply to clearance items or specialty orders.
Please review our list of Frequently Asked Questions here.
Please contact us immediately if you received a product that is damaged or defective. Please DO NOT attempt to repair any damaged merchandise. Your warranty can be voided if you attempt to repair any damaged merchandise.