We offer a 45 day return policy for retail items purchased from our website and shipped from our warehouse. Each return is handled on a case-by-case basis and we reserve the right to not warrant a return. We cannot exchange / return items received as a gift.
Please contact customer service to request a Return Authorization Number prior to shipping the merchandise back for an exchange/refund. Any items returned without this preauthorized number will NOT be accepted. Merchandise must be new and unworn.
Shipping costs for exchanges/returns will be the consumer’s responsibility and we do recommend choosing a shipping method that provides tracking information. Shipping is non refundable. Free shipping will be issued on replacement orders from our website.
Once we receive merchandise, please allow 30 business days to process your return and for your funds to be reflected on your bank statement.
If you need a replacement item, please place a new order on our website. Free shipping will be issued on replacement orders from our website.
FINAL SALE: All sales are final on Clearance items. If you purchase a clearance item and it is the wrong size we cannot guarantee we will have anything to exchange. No refunds will be issued for clearance items.
Orders placed between November 1st and December 25th will get an extension past the 45 day return window. These orders are eligible to be returned until January 31st. This does not apply to clearance items or specialty orders.
Items purchased from a retail store and not from our online website must be returned through the retail store from the original purchase. This includes items purchased for a gift. We recommend you keep any packaging and your receipt to help the return process. The return window might vary depending on the store the item(s) were purchased from. Refunds cannot be issued on purchases made from a retail store.
If a specific item that you have purchased is placed on sale within 7 days of your date of purchase, we will happily adjust the sale price for you. This does NOT apply to any price reductions for items on clearance or free shipping. The item must be the same style and color as the sale item for you to receive the sale price adjustment discount.
Sale price adjustments do NOT apply for any holiday promotions (i.e. Black Friday sale incentives).
Please note that we will only make one price adjustment per purchased item. Please contact us if you need a sale price adjustment.
All orders ship within 2 - 3 business days from the time it is processed. We DO NOT ship/process orders on Saturday, Sunday or Holidays.
Customers will be notified via email confirmation when their order has shipped and their credit cards will then be charged for their purchase. Please be sure to check your junk mail folder for your order/shipment confirmation emails.
Unfortunately, we cannot expedite shipments at this time.
Orders shipped to a PO Box will be shipped via USPS and all other orders are shipped via UPS Ground.
Orders purchased online from STS Ranchwear ship within the United States. No shipments can be made outside of the United States. We apologize for this inconvenience. Please review the list of Canadian Retailers to assist in purchasing STS Ranchwear locally in Canada. We recommend contacting the store prior to visiting it to ensure they carry the products you are looking for.
Please review our list of Frequently Asked Questions here.
Please contact us immediately if you received a product that is damaged or defective. Please DO NOT attempt to repair any damaged merchandise. Your warranty can be voided if you attempt to repair any damaged merchandise.