Frequently Asked Questions


Please note that ALL transactions from this website will appear on your banking statement as CCI eCommerce, which is our payment gateway account.

Your order will ship within 2-3 business days from the time the order is processed. We DO NOT ship on Saturday, Sunday or Holidays. Most orders will be shipped via UPS Ground and delivery takes approximately 2 to 8 business days to be delivered depending on where the package is shipped to.

** Note** Check your spam filters and junk mail folder to ensure email confirmation is received.

Please contact us for your tracking number if your order is being shipped to a PO Box.

You will receive a shipping confirmation email when your order leaves our warehouse. ** Note** Check your spam filters and junk mail folder to ensure email confirmation is received.

Please contact us for your tracking number if you did not receive a shipping confirmation email or if your order is being shipped to a PO Box.

Orders purchased online from STS Ranchwear ship within the United States. No shipments can be made outside of the United States. We apologize for this inconvenience.

Please review the list of Canadian Retailers to assist in purchasing STS Ranchwear locally in Canada. We recommend contacting the store prior to visiting it to ensure they carry the products you are looking for.

We will accept returns up to 45 days of the original purchase date. Items are expected to be returned in the same condition and packaging as they arrived in along with your original order information. Shipping costs for exchanges/returns will be the consumer’s responsibility and we do recommend choosing a shipping method that provides tracking information. We are not responsible for return shipping on returns or exchanges.

Contact customer service to request a Return Authorization Number prior to shipping the merchandise back for a return. Any items returned without a Return Authorization Number will NOT be accepted.

Please allow up to 30 days to process your exchange/refund. Read our full return policy here.

All sales are final on Clearance items. If you purchase a clearance item and it is the wrong size we cannot guarantee we will have anything to exchange.

Please contact us and include the following information:

  • First and Last Name
  • Address
  • Phone Number
  • Email Address
  • Item # and/or product make/model
  • Where the item was purchased
  • Date of Purchase
  • Copy of Proof of Purchase
  • Reason for Return
  • Please include detailed photos if possible

If your return is approved, we will issue you a Return Authorization Number.

Please contact us to request a Return Authorization Number prior to shipping the merchandise back for an exchange/refund. Any items returned without this pre-authorized number will NOT be accepted. Items are expected to be returned in the same condition and packaging as they arrived in along with your original order information. Shipping costs for exchanges/returns will be the consumer’s responsibility.

After you receive your Return Authorization Number, please place a new order online. We will ship your new order ASAP.

Orders can be placed online using American Express, Discover, MasterCard and Visa Cards.

Please note that ALL transactions from this website will appear on your banking statement as CCI eCommerce, which is our partnering ecommerce affiliate.

You can use Lexol Leather Cleaner & Conditioner wipes to help protect and clean your items.

NOTE: Be sure to test any product on a small section of the leather prior to applying it to the entire item to make sure the product won't discolor your leather.

You can use Lexol Leather Cleaner & Conditioner wipes to help protect and clean your items. We recommend using a damp cloth with soap and water to clean your jacket or taking your leather jacket to a professional cleaner.

NOTE: Be sure to test any product on a small section of the leather prior to applying it to the entire item to make sure the product won't discolor your leather.

Please review the care instructions tag inside of your item. If you don't see a tag, please contact us for recommendations on how to clean your item.

Sales tax will be added to orders that are shipped to California, Mississippi and North Carolina.

Please note that ALL transactions from this website will appear on your banking statement as CCI eCommerce, which is our partnering ecommerce affiliate.

Yes, you will receive a confirmation email when you place your order and a shipping confirmation email when your order leaves our warehouse. **Note**Please be sure to check your junk mail folder for these emails.

Please note that ALL transactions from this website will appear on your banking statement as CCI eCommerce, which is our partnering ecommerce affiliate.

All returns are inspected and processed. After your return is processed, a refund will be issued to your credit card (minus any shipping fees or cancellation fees you incurred on your original order) within 30 days.

Please contact us to request a Return Authorization Number prior to shipping the merchandise back for an exchange/refund. Any items returned without this pre-authorized number will NOT be accepted. Items are expected to be returned in the same condition and packaging as they arrived in along with your original order information. Shipping costs for exchanges/returns will be the consumer’s responsibility.

UPS cannot ship to PO Boxes. Any order being shipped to a PO Box will be shipped via USPS. Please contact us for your tracking number if your order is being shipped to a PO Box.